Cancellation & Payment Policy

Executive Summary

This Cancellation & Payment Policy is designed to (1) clearly define the terms of any investment or service engagement, (2) establish payment obligations and timelines, (3) set expectations for participation and communication, and (4) define remedies and dispute resolution procedures.

Definitions

For purposes of this Policy:

  • “Company” means Wellness Districts LLC.
  • “Investor” or “Client” means the individual or entity engaging with the Company for investment or advisory services.
  • “Services” means any investment consultation, advisory, or related services provided by the Company.
  • “Access Granted” means any one or more of the following occurs: (a) Client receives access to any investment materials, private placement documents, or proprietary information, (b) Client schedules or attends any consultation or investor call, or (c) Company performs any advisory, analysis, or onboarding services.
  • “Business Day” means Monday through Friday excluding U.S. federal holidays.

Electronic Acceptance and Records

Client agrees that this Policy may be accepted electronically (including via checkbox assent, e-signature, or online form submission) and that electronic records and signatures will not be denied legal effect solely because they are electronic.

Payment Terms

Payment terms for any investment or service engagement will be disclosed at the time of commitment. Client agrees to:

  • Complete all scheduled payments as agreed
  • Provide accurate billing information
  • Notify Company of any payment issues within 48 hours

Failure to complete agreed payments may result in suspension of access to services and materials.

Cancellation Policy

  1. Pre-Access Cancellation. If Client cancels before Access Granted, Company may, in its sole discretion, approve a cancellation subject to:
    • A reasonable administrative fee, and
    • Non-refundable payment processing fees actually incurred.
  2. Post-Access Cancellation. Once Access Granted occurs, cancellation terms are governed by the specific agreement between the parties. Advisory fees and consultation fees are non-refundable after services have been rendered.

Client Obligations

Client agrees to:

  • Provide accurate and truthful information in all applications and communications
  • Respond to Company requests and communications within seventy-two (72) hours
  • Attend scheduled calls and meetings or provide at least 24 hours' notice for rescheduling
  • Maintain confidentiality of any proprietary materials or investment information shared

Chargebacks and Dispute Resolution

  1. Internal Resolution First. Before initiating any payment dispute, chargeback, or reversal, Client must provide written notice to Company and allow ten (10) Business Days to investigate and respond.
  2. Chargeback as Material Breach. Initiating a chargeback after services have been rendered constitutes a material breach and may result in immediate termination of access and referral to collections.
  3. Client Indemnity for Dispute Costs. Client agrees to reimburse Company for chargeback fees, administrative costs, and reasonable collection expenses arising out of disputes that violate this Policy.

No Investment Guarantees

Client acknowledges that all investments carry risk. Company does not guarantee returns, income, or any specific financial outcomes. Projected returns are forward-looking estimates and not guarantees of future performance.

Severability and Governing Law

  1. Severability. If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  2. Governing Law / Venue. This Policy is governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any permitted legal action shall be brought in a court of competent jurisdiction located in Texas.